Support Staff

A.  Background:

The Global Fund to Fight AIDS, Tuberculosis and Malaria (GFATM) has transitioned its portfolio in Bangladesh from siloed, disease-specific management structures into a unified Program Management Unit (PMU) under the Directorate General of Health Services (DGHS). This centralized model is designed to harmonize project management, lower transaction costs, and provide portfolio-level assurance across the national Tuberculosis, HIV/AIDS, Malaria, and Resilient and Sustainable Systems for Health (RSSH) interventions.

To strengthen coordination, accountability, efficiency, and standardized portfolio management, an integrated Program Management Unit (PMU) has been established for Global Fund-supported programmes, providing coordinated leadership, grant management, technical oversight, financial stewardship, performance monitoring, and operational support across the portfolio. The Support Staff position provides essential day-to-day administrative, logistical, and office maintenance support for the PMU under the direct supervision of the Administrative Officer.

B.  Objective of the Position:

To ensure a clean, organized, secure, and welcoming PMU office environment, reliable hospitality and event-logistics support, timely document handling and dispatch, and well-maintained office consumables, thereby supporting seamless daily PMU operations.

C.  Scope of Work:

Under the direct supervision of the Administrative Officer, the Support Staff provides essential day-to-day administrative, logistical, and office maintenance support for the PMU. The position ensures a clean, organized, secure, and welcoming office environment, manages hospitality for meetings, supports document distribution and reproduction, runs local office errands, and assists technical teams with routine logistical tasks to ensure seamless daily PMU operations.

D.  Key Duties and Responsibilities:

A. Office Cleanliness and Facility Maintenance

●       Clean, dust, and sanitize workstations, conference tables, glass surfaces, doors, and office equipment before official working hours begin.

●       Empty waste bins and shredder bags daily, replacing liners and ensuring proper disposal of office waste.

●       Perform daily walk-throughs to inspect lighting, plumbing, air conditioning, and locks; report broken fixtures or maintenance needs immediately to the supervisor.

●       Ensure all windows, doors, and electrical appliances (fans, lights, ACs) are properly secured and switched off at the end of the working day.

B. Hospitality and Catering Support

●       Prepare and serve hot and cold beverages (tea, coffee, water) and light refreshments to PMU management, staff, and external visitors.

●       Set up water glasses, notebooks, and catering services in conference rooms prior to scheduled meetings, clearing and sanitizing tables immediately afterward.

●       Maintain strict hygiene and cleanliness in the office pantry/kitchen, ensuring all utensils, cups, and appliances are cleaned and stored promptly.

C. Document Handling, Reprographics and Filing

●       Operate office copying, scanning, and printing equipment to process, copy, and collate large document volumes as requested by project teams.

●       Bind reports, proposals, and presentation materials using binding machines and proper covers.

●       Assist administrative personnel with physical filing, labeling file folders, organizing archival boxes, and retrieving stored records upon request.

D. Messenger and Dispatch Services

●       Hand-deliver official letters, contracts, payment requests, cheques, and urgent packages to Government offices, financial institutions, partners, and vendors.

●       Obtain signatures, dates, and official seals on delivery registers or dispatch logs as proof of receipt for outgoing correspondence.

●       Collect incoming postal mail, courier packages, and delivered items, sorting and delivering them to the appropriate PMU staff members.

E. Event and Logistical Setup

●       Arrange tables, chairs, and physical layouts for internal staff meetings, trainings, and workshops according to the supervisor's instructions.

●       Assist with positioning project equipment, projectors, flip charts, whiteboards, and extension cords for presentations and events.

●       Help load, unload, unpack, and move training materials, workshop supplies, banner stands, and event packages.

F. Inventory and Consumable Stock Support

●       Check levels of pantry supplies (tea, sugar, milk, water), cleaning materials, paper towels, and basic stationery items on a weekly basis.

●       Receive delivered office goods, verify packages against delivery slips, unpack stock, and organize items neatly in designated storage cabinets or store supply rooms.

G. Additional Responsibilities

●       Provide general administrative assistance during peak operational times, including assisting staff with physical file archiving, asset moving, loading/unloading goods, and welcoming office visitors.

●       Undertake any other reasonable and relevant responsibilities assigned by the Administrative Officer, commensurate with the skills and experience required for the position.

E.   Expected Deliverables:

●       Office Cleanliness and Facility Maintenance: Daily cleaning completed and facility issues reported and logged promptly.

●       Hospitality and Catering Support: Hospitality service provided for meetings and a maintained, hygienic pantry area.

●       Document Handling, Reprographics and Filing: Completed copying, binding, and filing tasks with organized records.

●       Messenger and Dispatch Services: Completed dispatch register with signed proof of delivery/receipt for all documents handled.

●       Event and Logistical Setup: Documented event and workshop setup support completed as scheduled.

●       Inventory and Consumable Stock Support: Weekly stock checks and restocking-needs reports submitted to the supervisor.

F.   Qualifications and Experience:

Education

●       Minimum education: SSC (Secondary School Certificate) / Class 10 Pass or equivalent from a recognized education board.

●       Office Equipment Handling: Basic practical knowledge of operating standard office machinery (photocopiers, scanners, document binders, and printers).

●       Facility Maintenance and Hygiene: Understanding of workplace safety, hygiene standards, and office maintenance practices.

●       Bangla Literacy: Strong reading, writing, and speaking skills in Bangla to manage dispatch registers, interact with local suppliers, and handle local errands.

●       Basic English Proficiency: Ability to read basic English (such as office signs, staff names, form titles, and equipment labels) and communicate simple, routine information.

Experience

●       At least 3 years of relevant experience.

●       Experience with Government, UN agencies, Global Fund, or other donor-funded programmes is desirable.

G.  Competencies: 

Behavioral competencies

●       High integrity, accountability, and transparency.

●       Strong teamwork, collaboration, and stakeholder management skills.

●       Result-oriented and solution-focused approach.

●       Ability to prioritize tasks and manage multiple responsibilities effectively.

●       Gender sensitivity, respect for diversity, and high professionalism in the workplace.

H. Remuneration and Benefits:

●       Monthly remuneration will be determined in accordance with the PMU HR guideline

●       Group health insurance will be provided as per the PMU HR guideline

●       Monthly mobile and internet bills will be provided as per the PMU HR guideline

All these positions are open for Bangladeshi Nationals only. All candidates, irrespective of gender, religious and ethnic backgrounds can apply for the vacancies. Female candidates are highly encourged to apply.

Only short-listed candidates shall be invited for written test/interview. All selected candidates will undergo rigorous reference and background checks.

Last Date of Application: 20 November 2026 (23:59 PM)