Guest Service Executive (Call Center)
Job Context
Begin your career by joining as a Guest Service Executive (Call Center) at a renowned Private Commercial Bank under the E-Zone Contract, offering a valuable opportunity to gain hands-on experience and develop strong customer service skills.
Job Responsibilities
• Provide exemplary customer service over the phone
• Handle callers' queries, complaints, and requests through inbound and/or outbound calls
• Maintain a high standard of call quality as per departmental/organizational requirements
• Document all call information according to standard operating procedures
• Execute any other operational tasks assigned by the supervisor/higher authority
• Follow up on customer calls when necessary
• Support the sales team by generating quality sales leads
• Maintain a good or above rating in the performance scorecard
Educational Requirements
Additional Information
Job Nature: Desk Job
Working Days: 5 Days
Working Hours: Roster Duty/Shifting Duty (8 Hours)
Compensation & Benefits
Salary: BDT. 26,000 (Fixed)
Special Instruction
• Good communication skills
• Team player
• Proficient in MS Word & MS Excel
• Ability to work under pressure
• Must be fluent in both Bangla & English
Job Overview
Confidential Employer