Call Center Executive

We are looking for qualified candidates to work as "Call Center Executive" for a renowned private commercial bank under E-Zone Contract.

• Provide exemplary customer service over the phone

• Handle callers' queries, complaints, and requests through inbound and/or outbound calls

• Maintain a high standard of call quality as per departmental/organizational requirements

• Document all call information according to standard operating procedures

• Execute any other operational tasks assigned by the supervisor/higher authority

• Follow up on customer calls when necessary

• Support the sales team by generating quality sales leads

• Maintain a good or above rating in the performance scorecard

Salary: BDT. 24,000 (Fixed)

Job Nature: Desk Job

Working Days: 5 Days

Working Hours: Roster Duty/Shifting Duty (8 Hours)

Other Requirements:

• Good communication skills

• Team player

• Proficient in MS Word & MS Excel

• Ability to work under pressure

• Must be fluent in both Bangla & English

• Age at most 32 years